FAQ for Influencers + Creaters

FAQ for Shoppers

Q: How do I know what type of discounts I am getting?

A: As an OnetiPASS holder, you will automatically receive up to 50% discount on our products. Click here to view discount level

Q: Do I a discount or coupon code?

A: No, once you sign up and activate your account, you can login and all prices will be adjusted automatically. 


Q: What is the average shipping time?

A: The average shipping time within the USA is around 3 to 7 business days with 1 to 3 days processing time. International shipping time may take 14 to 30 days depending on the country.


Q: Is your shipment trackable? 

A: Yes, all shipments come with a valid tracking number.  For USA, we ship through USPS, UPS and Fedex. For International shipments, orders will be delivered via local post and you can track your order on your local post website.